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Terms and Conditions

  1. DigitechPlus
    1. DigitechPlus (PTY) Ltd is an e-commerce retailer which offers premium branded products to the end user. This website can be accessed at https://digitechplus.co.za and https://shop.digitechplus.co.za and is owned and operated by DigitechPlus (PTY) Ltd (“DigitechPlus (PTY) Ltd”, “we”, “us” and “our”).  The DigitechPlus (PTY) Ltd website enables you to shop online for a selection of exquisite premium brands and products designed for your home and living pleasure. 
    2. The following terms and conditions govern the ordering, sale and delivery of goods, and then use of the DigitechPlus (PTY) Ltd website.
    3. These terms apply to the exclusion of all other terms and conditions, including any amended terms and conditions which are available on the DigitechPlus (PTY) Ltd website. These terms can only be amended if they are written down and signed by an authorised representative of DigitechPlus (PTY) Ltd and may be amended from time to time.
    4. Product Specifications, Test Data and Features and Benefits of all products have been extracted verbatim from OEM Product Sites and as a result Digitechplus.co.za will not be held liable for any inaccuracy or misrepresentation of such information.
    5. In reference to point 4 above, this extract is reflective to content displayed on the OEM Website at the time of us listing this product.
    6. DigitechPlus (PTY) Ltd is a SARS VAT Registered Entity -
  1. Purchase Orders
    1. Submit an email showing proof of transfer to DigitechPlus (PTY) Ltd.
      1. Email proof of bank transfer and purchase order number to (info@digitechplus.co.za)
      2. Kindly submit contact person details, email address and the contact number for your order.
    2. DigitechPlus will process your order request only once the due amount reflects in the DigitechPlus (PTY) Ltd bank account.  
    3. By submitting a purchase order for any goods, you acknowledge that you have received and accepted these Terms and Conditions.
    4. The range of products available for purchase from DigitechPlus (PTY) Ltd can be viewed on the DigitechPlus (PTY) Ltd website, at https://digitechplus.co.za and https://shop.digitechplus.co.za.
    5. As a customer, you will pay the purchase price for each product set out in the DigitechPlus  (PTY) Ltd website.
    6. Your purchase order process will depend on whether you use a credit card or electronic fund transfer (EFT) to pay for your purchase.
    7. The purchase order process for an electronic fund transfer (EFT) customer is as set out hereunder:
      1. We will process your order and send to you an order acknowledgement.
      2. We will process your order for dispatch and delivery.
      3. Please note that DigitechPlus (PTY) Ltd prides itself on customer security and we will not process your order if there is suspicion of fraud. This may result in a delay until the matter is resolved.
      1. If You are a credit  card customer:

2.6. eBook Purchase Orders

2.6.1   An “eBook” is an electronic book  that can be accessed and read on your PC or Mac computer using  Adobe Reader.  Your access to any eBook purchased by you from DigitechPlus (PTY) Ltd will be granted via a link.

2.6.2. You will not be able to read eBooks on devices that do not support the Adobe Reader application, therefore you will need check your device before purchasing an eBook.  It is also important to note that eBooks will only be able to be read on devices that are associated with your profile in the relevant Adobe Reader Application.   You will only be able to read the eBook on the device onto which it was first downloaded unless you have registered Adobe Reader with multiple devices.  An internet connection is required when you download an eBook and open it for the first time.  Thereafter you will not need to be connected to the internet, on condition the eBook is opened from the device on which you first downloaded and opened the eBook.

2.6.2. When ordering an eBook from DigitechPlus (PTY) Ltd, you will be ordering the right to download the specific eBook from the publisher.  Once DigitechPlus (PTY) Ltd accepts your order, we will obtain your link to the relevant eBook from the relevant eBook publisher and deliver the link to you via the email address provided upon purchase.

2.6.3. In the attempt to limit the risk of fraud, our eBook publishers limit the number of times the link can be clicked before access to the link is blocked.

2.6.4. Note that the link will not appear if you have removed it and DigitechPlus (PTY) Ltd can assume any responsibility thereof.

2.6.5. DigitechPlus (PTY) Ltd does not guarantee that the eBook publishers will make their eBooks available for download indefinitely and DigitechPlus (PTY) Ltd accepts no responsibility or liability to you or any other person if the relevant eBook publisher no longer has the eBook available for download.  If discovered, please report the problem within 6 months of your receipt of the purchase and you will be entitled to a full refund of the purchase price paid thereof.

2.6.6. We do not charge any delivery fees for electronic delivery of the relevant eBook links, however, you may incur costs (eg internet service provider fees) associated with downloading the eBook, and we will not under any circumstances be liable for any such costs incurred to you.

2.6.7. The Link will contain your unique reference number as allocated by the publisher of the eBook. By clicking on the Link, a small locator file, unique to you, will be downloaded and will give you access to the eBook.

2.6.8. The locator file required in order to access the eBooks will only be downloaded if the device you are using to click the link is already associated with the relevant Reader Application.

2.6.9. If you have any problems relating to the functionality of your link, please immediately report to us so that we can assist you in resolving the problem.

2.6.10. Returns of eBooks: Please refer to our Refunds Policy.

2.6.11. Illegal use of eBooks:  All eBooks are the exclusive property of the publisher or its licensors and are protected by copyright and other intellectual property laws. The download of eBooks is intended for your personal and non-commercial use. Any other use of eBooks purchased from us is strictly prohibited.  You may not modify, publish, participate in the transfer, reproduce, distribute, perform, display, or in any way exploit, any of the content of eBooks, in whole or in part, and more specifically, you will not print, copy, or share eBooks to any other person. 

You may also not do anything which otherwise contravenes any licence conditions imposed by the publisher.

2.6.12. By downloading any eBook, you hereby acknowledge and agree to these Terms and Conditions.   You hereby indemnify DigitechPlus (PTY) Ltd from any and all loss, damage, or expense it may suffer or from claims which may be made by third parties against DigitechPlus (PTY) Ltd which arise from or in relation to you having participated in any Illegal Activities in relation to any eBook sold by DigitechPlus (PTY) Ltd.

2.7.  Sale of Televisions

2.7.1. Television Orders will only be released and despatched to customers on presentation of positive proof of identity and a valid paid up television licence.

2.7.1.1 Customers will be required to provide proof of Identity and proof of residential address via email to info@digitechplus.co.za post conclusion of transaction.

2.7.1.2 In the event that tv licence validation is successful, order processing will continue;

2.7.1.3 In the event of a failed verification, this will be communicated to customer for remedy.  Should customer not wish to remedy licence status, customer transaction will be refunded.

2.7.1.4 In the case of business television sets, SABC Regulations pertinent to the sale of business units will be applied.

2.7.1.5 For more information pertinent to tv licences, please visit https://www.tvlic.co.za/tvlic/wp-content/uploads/2020/03/TVLicenceRegulations.pdf

2.7.2  Every effort and care is maintained to deliver the television to you without defect, damage or cracks.  In the event of such it is imperative that we are informed immediately.

2.7.3 As we ensure that televisions are delivered free of physical damage we will not engage in any refunds on the basis of damage.

2.7.4 Standard Warranty Conditions apply as per the various Television OEM Specifications.  These will be honoured except in cases where physical damage and abuse is evident.

  1. Purchase Order Cancellation

Once your purchase order has been processed and we have sent you an order acknowledgement, we cannot accept any cancellations. Please refer to Delivery, Exchanges and Returns Policy.

  1. Delivery
    1. Please refer to Delivery, Exchanges and Returns Policy.
  1. Exchanges, Returns and Refunds
    1. Please refer to Delivery, Exchanges and Returns Policy.
  1. Media and Marketing content
    1. Pictures and videos are for illustrative purposes and may differ to the actual product from time to time.  Pictures and videos may include accessories, hardware and additional items - these are merely used for promotional or educational purposes and may not be included in your primary purchase.
    2. In the case of Liebherr, Siemens, Bosch and Grundig Integrated Appliances Lifestyle Images displayed on the site and in each product page may include an array of additional items.  it must be understood that the first image in the carousel relates to the specific product labelled and described.
  1. Product Policy
    1. All product specifications and data are subject to change without notice to improve functionality, design or otherwise.  These changes are decided on and enforced by the manufacturer and not by DigitechPlus. (PTY) Ltd.
    2. All product warranties are held by the manufacturer - please refer to the Delivery, Exchanges and Returns Policy.

7.3.   The manufacturer or supplier remains responsible for the quality standards and accreditations for all items sold on their behalf by DigitechPlus (PTY) Ltd.

  1. Payment
    1. Your method of payment depends on whether you choose the credit card or electronic fund transfer payment method.
    2. If you are an electronic fund transfer (EFT) customer your order will only be processed for dispatch and delivery once we have confirmed that your full payment has been received.
    3. If you are a credit card customer, your order will be processed as soon as the transaction is completed.
  1. Queries

If you have any queries or concerns regarding your order, you may contact the Customer Services Department of DigitechPlus (PTY) Ltd as set out on https://digitechplus.co.za and https://shop.digitechplus.co.za. 

10. Errors and Omissions Excepted

11. Competitions

11.1. Competitions may be run solely at the discretion of DigitechPlus

11.2  Competitions will be marketed via means of our website and / or social media platforms inclusive of Facebook & Instagram

11.3. Employees, Vendors and Support Personnel are not eligible to enter or compete in any competitions run by DigitechPlus whatsoever.

11.4. No persons under the age of 18 may enter

11.5. This serves as the general rules attached to competitions.

11.6. Prizes are not transferrable

11.7. Prizes are not exchangable for cash

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